1. Introduction

Welcome to Isokko! These terms and conditions outline the rules and regulations for the use of Isokko's mobile application and services. By accessing and using Isokko, you agree to comply with and be bound by these terms. If you disagree with any part of the terms, please do not use our application.

2. Definitions

• Isokko: The e-commerce mobile application and services provided by Isokko.
• User: Any individual who downloads, installs, or uses Isokko.
• Vendor: Any business or store that sells products through Isokko.
• Products: Items listed for sale by vendors on Isokko.
• Order: A request by a user to purchase one or more products from vendors through Isokko.

3. User Accounts

• Users must create an account to use certain features of Isokko.
• Users are responsible for maintaining the confidentiality of their account information and password.
• Users agree to provide accurate and complete information during the registration process.
• Users are responsible for all activities that occur under their account.

4. Ordering and Payment

• Users can browse and order products from various vendors on Isokko.
• All prices listed on Isokko are in the local currency and are subject to change without notice.
• Users must pay for products at the time of order placement. Isokko accepts various payment methods, including credit/debit cards and digital wallets.
• Once an order is placed, users will receive an order confirmation via email or within the app.

5. Delivery

• Isokko offers same-day delivery services for orders placed within specified hours.
• Delivery times may vary depending on the vendor's location and delivery logistics.
• Users are responsible for providing accurate delivery addresses. Isokko is not liable for any delivery issues arising from incorrect address information.
• In case of delivery delays or issues, Isokko will notify users and provide an estimated resolution time.

6. Returns and Refunds

• Users can request returns or refunds in accordance with the vendor's return policy.
• Products must be returned in their original condition and packaging.
• Refunds will be processed after the returned products are received and inspected by the vendor.
• Isokko reserves the right to refuse returns or refunds if the products do not meet the return policy criteria.

7. Vendor Policies

• Each vendor on Isokko has its own policies regarding product listings, pricing, returns, and refunds.
• Users agree to comply with the vendor's policies when purchasing products from that vendor.
• Isokko is not responsible for any disputes arising between users and vendors.

8. User Conduct

• Users agree to use Isokko for lawful purposes only.
• Users must not engage in any activity that could harm Isokko, its users, or vendors.
• Users must not use Isokko to distribute spam, malware, or other harmful content.
• Isokko reserves the right to suspend or terminate user accounts for violations of these terms.

9. Intellectual Property

• Isokko and its content, including text, graphics, logos, and software, are the property of Isokko or its licensors and are protected by intellectual property laws.
• Users may not reproduce, distribute, or create derivative works from Isokko's content without prior written permission.

10. Limitation of Liability

• Isokko provides the app and services on an "as is" basis without warranties of any kind, express or implied.
• Isokko is not liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use the app or services.
• Isokko is not responsible for the actions or omissions of vendors or delivery partners.

11. Changes to Terms

• Isokko reserves the right to modify these terms at any time. Users will be notified of any changes through the app or via email.
• Continued use of Isokko after the changes take effect constitutes acceptance of the revised terms.

12. Governing Law

• These terms are governed by and construed in accordance with the laws of the jurisdiction in which Isokko operates.
• Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in that jurisdiction.

13. Contact Us

If you have any questions or concerns about these terms, please contact us at [email protected].