Question 1

What is Isokko?

Accepted Answer

Isokko is Kigali's leading online marketplace that connects you with local stores and restaurants for same-day delivery. We bring together groceries, electronics, fashion, beauty products, food, and much more from trusted stores and restaurants across the city.

Question 2

How fast is delivery?

Accepted Answer

We offer same-day delivery across Kigali. Most orders from nearby stores or restaurants arrive within 30 minutes to a few hours, depending on your location and the store's proximity.

Question 3

What payment methods do you accept?

Accepted Answer

We accept MTN Mobile Money (MoMo), Visa, Mastercard, American Express, Apple Pay, and cash on delivery.

Question 4

How do I return a product?

Accepted Answer

Returns are easy with Isokko. If you're not satisfied with a product, you can return it at the doorstep during delivery and receive a refund within minutes.

Question 5

How can I sell on Isokko?

Accepted Answer

Visit the seller registration page to apply. Once approved, you can list your products, manage orders, and reach thousands of customers across Kigali.

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